Electrical parts are not returnable if once installed or connected to a power supply. This includes, but is not limited to electric motors, electronic speed controllers, all switches of any type, solenoids and relays, electronic circuitry, charge indicators, battery chargers, gauges, horns, speedometers, diodes, coils, ignitors, voltage regulators, and starter generators, unless covered by a manufacturer’s warranty. We extend no warranty on electrical or electronic components beyond the manufacturer’s own written factory warranty.
We stand behind any manufacturer warranty of the products we sell such as covers, radios, reducers etc. However, the customer is responsible for all shipping cost for any warranty replacement.
Include your name, address, daytime phone number and order number (if you know your order number) along with the original credit card number. If you would like to call us with your credit card number that will be OK.
We DO NOT keep credit card numbers on file. If you ordered the wrong product by mistake please let us know what product you would like to have in exchange or if you prefer a credit or refund.
There are NO cash refunds and credit refunds will only be made to the card account for the original purchase or held for a store credit. All refunds or credits applied to a return will be (less shipping cost) unless our mistake.
You may send the package back either via US Mail, UPS, or FedEx, whichever is most convenient for you. Please send back via ground service to:
Luna Industries, Inc.
425 E. Grant Road
Tucson, Arizona 85705
Once we receive the return, we will then process the return and promptly issue a credit or refund within 7 to 10 days. We will not ship a replacement part before receiving the returned part.
Any part returned will be subject to inspection to determine refund amount for merchandise. This amount may be less than the original payment based on condition of the items returned.
Luna Industries, Inc. will not held responsible for ANY labor costs which occur as the result of the installation of the wrong or defective parts or correct parts installed in a manner other than consistent with the instructions in the appropriate service manual.